Refund policy

RETURN & REFUND POLICY

Effective Date: 1 Jan 2026

Rucksack Resale operates as an auction-based liquidation marketplace. As such, our return and refund policy is strict and clearly defined.

1. All Sales Are Final

All sales are final.
Rucksack Resale does not accept returns or issue refunds.

Items sold through our platform are offered on an AS-IS, WHERE-IS basis, with no warranties, express or implied.

2. No Returns or Exchanges

We do not accept returns or exchanges for any reason, including but not limited to:

  • Buyer’s remorse

  • Condition dissatisfaction

  • Cosmetic imperfections

  • Packaging condition

  • Compatibility or fit issues

  • Failure to read the listing description

  • Failure to review item photos

  • Incorrect assumptions about item condition

3. No Refunds

Refunds will not be issued once payment is completed, including for:

  • Auction winnings

  • Fixed-price liquidation items

  • Shipping delays or carrier issues

  • Manufacturer defects or warranty claims

  • Used, open-box, or refurbished items

4. Condition & Listing Accuracy

  • Items are inspected prior to listing.

  • Known defects or missing components are disclosed when identified.

Minor wear, cosmetic blemishes, missing retail packaging, or signs of prior use are normal for liquidation items and do not constitute grounds for a return or refund.

5. Electronics & Appliances

For electronics, appliances, and powered items:

  • Items may be new, open-box, used, refurbished, or liquidation stock

  • Manufacturer warranties may not apply

  • No guarantees are made regarding future performance or lifespan

Buyers assume all risk once the item is delivered.

6. Shipping & Risk of Loss

  • Buyers are responsible for all shipping costs.

  • Shipping charges are non-refundable.

  • Risk of loss passes to the buyer upon confirmed delivery by the carrier.

If a shipment arrives visibly damaged, buyers must contact the carrier directly to file a claim.